Terms of service

OVERVIEW
This website is operated by SA Turbo. Throughout the site, the terms “we”, “us” and “our” refer to SA Turbo. SA Turbo offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SA Turbo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless SA Turbo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SA Turbo confirms correct operation and products to be without defect supplied from our store. Unit/s must be fitted by RMI approved workshop and the responsibility rest solely on the workshop fitting the unit/s to ensure proper installation procedures are followed. Warranty will not be extended where service intervals have not been followed in proper time frames or prescribed service requirements at specific mileage intervals or where incomplete service history is present. Warranty will not be extended were services were not carried out by a RMI approved workshop and proof of services and the scope of the services cannot be confirmed. SA Turbo will audit this strictly and will not be held liable for any failure when proper maintenance of the vehicle has not been a priority to the owner. Aftermarket and remanufactured products warranty will only be extended for the period of 3 months starting from date of delivery strictly, and is limited to the product exclusively. Genuine OEM products warranty will be for the period of 6 months starting from the date of delivery strictly, and is limited to the product exclusively. SA Turbo will not accept liability for fitment and removal labour, gaskets, lubricants, towing charges and /or consequential damage to engine, vehicle or personal injury, or loss of income or contractual penalties that may occur due to product failure, incorrect supply, freight delays or damage of goods in transit (see freight section). Warranty will not be extended to goods where modifications has been made to the vehicle not standard to original manufactured state, which will include EGR delete or removal, DPF delete or removal, Exhaust modifications, software upgrades or air intake modifications or changes made to the engine. Warranty claims must be communicate to SA Turbo on admin@saturbo.co.za within 3 days of failure a warranty assessment form will be sent for completion before warranty will be considered. All electrical components will not be covered under the warranty nor any consequential damage caused to the product or damage to engine, vehicle or personal injury, or loss of income or contractual penalties, towing charges or removal and fitment labour, gaskets or lubricants as a result of electrical failure. Rectification of electrical problems will be charged at a additional charge and will include additional freight charges. Turbocharger core assemblies purchased need to be fitted by a equipped turbocharger repairer and must have a calibration report in order for a warranty to be considered. Filtration products in no way guaranty against fuel related failures, fuel filters don't carry a time frame warranty, heavy contaminated fuel could cause filter element blockage and failure before a service interval. No warranty will be extended on filtration products as far as consequential damage to fuel injection systems that could lead to engine damage or failure. Warranty assessment will be done by SA Turbo where products are manufactured by SA Turbo where products are manufactured by external manufacturers the warranty assessment will be done by the manufacturer or their distribution agents or independent supplier of the product. Note that any assembled product retuned must not have been disassembled or tampered with failure to comply with this strictly will result in immediate warranty cancellation. External assessment fees will be charged at R3000 excl vat and will need to be paid before warranty is considered. Assessments may take time, SA Turbo cannot control this timeframe. SA Turbo will not take any liability for loss of income or penalties incurred during this period. Replacement unit/s will not be sent during warranty assessment period unless paid in full, should there be a justifiable claim of product failure a refund will be made for the product purchased including the external assessment fee. Warranty claims will not be considered the claim form has not been submitted or the assessment fee paid

Diesel Fuel injection

At no point should any high pressure lines or sensors and valves be removed or loosened from the high pressure pump/s, injectors or common rail or wiring looms unplugged while the engine is running or cracking over. Attempting to action any

of these activities will result in serious personal injury or damage to the fuel injection system or vehicle control systems. Strictly forbidden: Jump Starting Check battery load and charging rate all of which can damage injector solenoids which can be clearly seen during testing. The above mentioned will result in voltage spikes and will effect electronics of both pump and injectors

The responsibility rests with workshop to ensure proper installation and fitment procedures are followed outlined by the vehicle manufacturer. During pump and injector failure other parts such as common rail, filter including filter housing, diesel tank , primary fuel pumps and fuel lines Injector lines can be affected or have become defective in its operation which may result in improper operation or instant or dramatic failure of the fuel injection system even after repaired or replaced. Kindly note the common rail cannot be adequately cleaned even via ultrasonic cleaning were heavy particulate contamination was present, pressure sensor and regulation valves should not be removed at any time. Removal of these components from the rail will lead to improper sealing and will result in a loss of rail pressure including incorrect value feed back to the ECU.

Any loose parts like nozzles, valves, elements, kits seals or any loose part need to be fitted by a registered diesel fuel injection specialist for loose parts to retain a warranty. Any warranty on suspected faulty common rail injectors or relating fuel injection parts will undergo a full inspect and will be done independently from SA Turbo and the customer. The supplier, manufacturer or the manufacturer representative reserves the right to test and report on the condition of the part. There is a R3000 excl VAT charge for warranty testing and reporting, should the product suffered a failure due to manufacturers fault the report charges will fall away. If the failure is due to an externally induce failure the reporting fees need to be paid. manufacturer and supplier will audit the fitment of parts.

Ensure vehicle has a full service history, changing a fuel filter may not be enough. If services were skipped there may have been impurity build up in the fuel tank and lines due to improper filtration which would need to be addressed. Please note product warranty will become void if scheduled vehicle service and maintenance are skipped or delayed. Warranty will become void if any performance enhancements has been done including. Performance Exhaust Systems, Performance chipping, Catalytic or DPF removal, Air filter enhancements of a nonstandard nature, removal or by-pass of Exhaust Recycling Valve, or any non-standard upgrades not approved by the vehicle manufacturer. Any of these conversion deviations will result in reduced product service life, and result in poor performance which may lead to heavy fuel consumption, lack of power, ECU error codes and could lead to overall engine life reduction and improper communication between vehicle Electronic Control Unit (ECU) and fuel injection system. Please ensure that vehicle manufacturer approved fuel filters are used. Please ensure that vehicle manufacturer protocols are followed in regard to PDF`s, fuel tanks, filter housings, fuel lines in regard to whether they can be clean or if replacement is necessary. Failure to adhere to these basics will void warranty. Considerations for high mileage vehicles (150 000 kilometres and above) is very important. Take note that high mileage vehicles have a greater exposure to impurities in the fuel system that would need to be considered by the workshop, the responsibility rest on the workshop fitting the components to make the necessary checks to ensure that the fuel system is in working order and free from impurities and fuel lines have not be compromised in any way. Please note, all common rail injectors are tested in respect to its individual electronic control system and mechanical function and how these two systems interact with one another, the parameters they function in is predetermined not not subject to the to our own specifications. The test assessment are made based on these predetermined parameters and or communication of its condition is communicated on the individual product, we can only make recommendation on the vehicle system the individual product interacts with, the reasposibility rests with the mechanical workshop to further diagnose potential problems. Testing only provides clarity whether the individual product function with parameter or not. 

Turbochargers

The responsibility rests with the workshop fitting the turbocharger to ensure proper fitment procedures are followed outlined by the vehicle manufacturer. Including taking into account grade of Engine Oil, Oil pressure and at which point it is to be taken, replacement of turbo oil supply and return lines, Catalytic Converters / PDF`s, Intercoolers, Air intake and supply ducting, Exhaust Recycling Valves, Vacuum Control units and systems. Ensure Oil Filter, Air Filter and Engine Oil has been approved by vehicle manufacturer. Failing to comply will void warranty, should a warranty issue arise this process will be audited by SA Turbo in respect to workmanship warranty and the product supplier in respect to product failure.

Warranty will be void if any performance enhancements of a nonstandard nature has been done to the vehicle including, Performance exhaust systems, Performance chipping, Catalytic Converter or PDF removal, air cleaner enhancements not approved by the vehicle manufacturer including the removal or by-pass of Exhaust Recycling Valves, all of which can cause start-up or premature turbocharger failure including Electronic Control Unit (ECU) errors or incorrect communication from ECU to turbocharger or result in poor engine performance and reduced service life of the turbocharger. Ensure vehicle has a full service history, changing engine oil and filters may not be enough as missed services may have caused carbon fouling of the engine oil that may have caused carbon collection in the sump, sump pick-up and oil supply lines and galleries, all of which can cause start-up or premature turbocharger failure even after turbocharger repair or replacement. Missed scheduled vehicle services and maintenance during turbocharger warranty period will void warranty. Electronic actuators are comprehensively tested and calibrated but will not be covered under the warranty unless replaced by genuine original components. Take note if electronic components are not replaced the entire unit will not carry a warranty.

Any loose parts like actuators, VNT's, core assemblies, gaskets, seal, bearings must be fitted by a registered turbo repair workshop and must have proof of a test report for the parts to retain a warranty.

Note, turbochargers are comprehensively tested and must be tested to predetermined parameters, our testing and assessment will be based on these predetermined values.The test assessment are made based on these predetermined parameters and or communication of its condition is communicated on the individual product, we can only make recommendation on the vehicle system the individual product interacts with, the reasposibility rests with the mechanical workshop to further diagnose potential problems. Testing only provides clarity whether the individual product function with parameter or not. 

Engine condition considerations are very important for high mileage vehicles, (150 000 km or more will be considered a high mileage vehicle) Wear of / or improper operation of fuel injection systems may cause premature engine oil degradation or dilution which will negatively impact on the turbocharger service life. Furthermore the increase of sump compression, worn bearings, engine gears and oil pump as engine life deteriorates will impact on the service life of the turbocharger and can cause premature or dramatic failure of the turbocharger even after repair or replacement.

Please note, engine failure, engine overheating, cylinder head failure, cylinder head gasket failure, oil pump failure, water or fuel dilution in the engine oil will cause damage to the turbocharger even if repaired or replaced. Very important machining swarf left behind after engine overhaul is a turbo killer and is easily spotted during product assessment.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at admin@saturbo.co.za.
Our contact information is posted below:
SA Turbo (Pty)Ltd 
admin@saturbo.com 
28 Doyle Street Northend Port Elizabeth 6001 South Africa  
+27 041-484 1339

Reg: 2015/196067/0

VAT: 4070273315